Customer Success Manager — APAC
Own retention and expansion across our APAC enterprise portfolio. Make sure every deployment becomes a renewal and a reference.
- Business
- Singapore (Hybrid)
- Hybrid
- Full-time
- YoE 4 - 7 Years
About OneInbox
- We're putting voice at the heart of how enterprises actually run.
- We're the production-grade voice AI platform built for Japan and Asia-Pacific.
- We're handling millions of real calls every month — in Japanese, English, Hindi, and Arabic — for banks, real estate firms, and government services.
- Try OneInbox today.
Why we're hiring this role
- Our enterprise deployments are complex; without strong CS, expansion and renewal slip even when the product is delivering.
- We need a single-threaded owner for APAC accounts who can run executive QBRs and unblock cross-functional work.
- This role directly moves Net Revenue Retention in a market that's about to compound.
What you'll be doing
First 30 days
- Take ownership of the APAC enterprise portfolio and build relationships with key stakeholders at each account.
- Audit current health metrics, renewal timelines, and usage patterns across the portfolio.
- Align with sales, solutions, and product on open workstreams.
First 60 days
- Establish a structured cadence (weekly / biweekly / monthly) based on account tier.
- Stand up proactive health monitoring using usage and engagement signals.
- Deliver the first round of structured QBRs for tier-1 and tier-2 accounts.
First 90 days
- Open renewal conversations 120 days ahead with the regional AEs.
- Surface 3+ expansion opportunities supported by usage data.
- Contribute to a post-sales playbook the rest of the team can run.
Who you are
- 4–7 years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
- Experience managing enterprise accounts with complex deployments and integrations.
- Strong stakeholder management — comfortable with VP- and C-level conversations.
- Technically fluent enough to discuss APIs and architecture without writing code.
- Comfortable operating in ambiguity and helping define the function as it scales.
Why OneInbox
- Generational impact: build the voice layer that every APAC enterprise eventually runs on.
- Ownership culture: you'll work close to the founders and ship in days, not quarters.
- Kind, high-bar team: senior operators who've built and led at scaled companies — and are easy to work with.
- Strong backing: institutional investors and committed enterprise customers from day one.
What we offer
- Real ownership: competitive salary and meaningful equity for early team members.
- Health coverage: medical, dental, and vision for you and your dependents.
- Team time: regular in-person off-sites across Tokyo, Singapore, Dubai, and Bengaluru.
- Flexible time off: take what you need, when you need it.
- Learning budget: dedicated annual L&D, plus conference and travel support.
- Daily essentials: catered meals on office days, commuter support, and wellness benefits.