Give Every Agent the Knowledge of Your Best Agent
OneInbox listens to every live call in real time and surfaces the right answer, next best action, and compliance checklist exactly when the agent needs it. No more tab-switching. No more 'let me put you on hold.'
more inquiries handled per hour with AI assist
Freshworks Research, 2025
reduction in average handle time with generative AI
CMSWire, 2026
faster agent onboarding with real-time guidance
of agents report reduced stress with AI support
Your Agents Know a Lot. But They Can't Know Everything in Real Time.
Information Overload
Agents juggle 5–10 tabs simultaneously CRM, knowledge base, ticketing, scripts. Finding the right answer mid-call creates silences and errors.
Performance Variance
Your top agent and your newest hire perform completely differently. Coaching helps, but it's always after the fact not during the call.
Compliance Misses
Required disclosures, regulatory phrases, and compliance checkpoints get missed under call pressure creating audit risk.
An AI Co-Pilot on Every Call
Real-Time Transcription
Every word of every call transcribed in real time giving the AI full context to surface relevant guidance instantly.
Next Best Action
Based on conversation context, AI suggests what to say, what to offer, or which policy to reference as a whisper to the agent.
Knowledge Base Surfacing
When a customer asks a complex question, the AI retrieves the exact answer from your KB and shows it to the agent in seconds.
Compliance Checklist
Required phrases, disclosures, and scripts are tracked live. Agents get a green tick when each compliance step is completed.
Auto-Generated Call Summary
When the call ends, AI produces a structured summary and logs it directly to your CRM so agents spend zero time on wrap-up notes.
Performance Coaching Reports
Supervisors get call-by-call breakdowns of where agents struggled, what guidance was used, and what drove successful resolutions.
Invisible to the Customer. Invaluable to the Agent.
Listen to Every Call
OneInbox integrates with your telephony layer (Twilio, Genesys, Five9) and transcribes calls in real time with <500ms latency.
Understand and Surface
AI detects customer intent, agent status, and conversation context then pushes the right guidance to the agent's screen.
Log and Improve
Call summaries auto-log to CRM. Coaching insights feed into your QA workflow. The AI learns from what works.
Works Alongside Your Existing Agent Desktop
“New agents used to take 4–6 months to reach full productivity. With OneInbox Agent Assist, they're hitting CSAT benchmarks in under 6 weeks. The AI bridges the knowledge gap in real time.”
TRTanya RomeroVP of Customer Experience · ClearSupport