Bank-Grade AI That Customers Actually Trust
OneInbox delivers voice AI built for the strictest regulatory environments PCI-DSS, SOC 2, and GDPR compliant handling account inquiries, fraud alerts, and loan servicing at scale without compromising security.
of voice AI market is BFSI sector
AgentVoice, 2025
reduction in call center costs for major banks
biz4group, 2025
improvement in CSAT after voice AI deployment
biz4group, 2025
availability with zero staffing overhead
Finance Customers Demand Instant, Secure Answers
Compliance Complexity
PCI-DSS, SOC 2, GDPR, CCPA every jurisdiction adds rules. Legacy IVRs fail audits. Compliance can't be an afterthought.
Fraud Response Latency
When a card is compromised, minutes matter. Manual call routing delays the response and damages customer trust irreparably.
High-Volume Routine Calls
Balance inquiries, payment confirmations, and branch hours flood your agents leaving no capacity for complex advisory calls.
Purpose-Built for Financial Services
PCI-DSS Compliant Voice
Card numbers, PINs, and SSNs are never stored in plaintext. DTMF masking and call redaction built in by default.
Voice Biometric Authentication
Authenticate callers in under 3 seconds using voiceprint eliminating knowledge-based authentication friction.
Proactive Fraud Alerts
Outbound AI calls notify customers of suspicious activity and guide them through card freezes or dispute filing instantly.
Loan & Account Servicing
Handle balance checks, payment scheduling, statement requests, and rate inquiries without touching an agent queue.
Cross-Sell Intelligence
AI surfaces the right product offer at the right moment based on call context without feeling pushy or scripted.
Full Audit Logging
Every interaction timestamped, encrypted, and searchable. Regulator requests resolved in minutes, not days.
Compliant Deployment, Every Step of the Way
Secure Integration
Connect to your core banking system (Temenos, Finacle, FIS, Fiserv) via encrypted APIs. Data never leaves your environment.
Configure Call Flows
Map intents to actions balance checks, transfers, disputes using our compliance-reviewed call flow templates.
Deploy with Guardrails
Set escalation rules, transaction limits, and compliance checkpoints. Go live with full visibility into every AI decision.
Connects to Your Core Banking Infrastructure
“Our regulators asked how we handle call data. We walked them through OneInbox's audit logs and redaction controls in 20 minutes. That conversation used to take weeks to prepare for.”
JOJames OkaforChief Compliance Officer · Meridian Community Bank