Handle Millions of Calls Without Adding Headcount
OneInbox deploys AI voice agents that resolve customer issues end-to-end on any channel, in any language, around the clock so your human agents focus on what machines can't do.
of calls fully automated
Teneo.ai, 2025
reduction in average handle time
Trillet AI, 2025
cost per AI-handled call vs $7–12 human
p0stman.com, 2025
CSAT in hybrid AI + human model
Teneo.ai, 2025
The Pressure Is Real. The Margin for Error Isn't.
Crushing Call Volume
Peak seasons, outages, campaigns your team gets slammed. Hold times spike, agents burn out, and customers churn.
Unsustainable Agent Costs
BPO labor costs rise every year. Hiring and training cycles take months. You need scale without the overhead.
Inconsistent Quality
Every agent has a bad day. Variance in tone, accuracy, and compliance creates risk and poor customer experiences.
One Platform. Every Call Scenario.
Inbound Automation
AI agents answer instantly, authenticate callers, resolve FAQs, and escalate complex cases all without a queue.
Outbound Dialing
Launch appointment reminders, collections follow-ups, and satisfaction surveys at millions-of-calls scale.
Live Agent Assist
Real-time whisper coaching gives your human agents the right answer before they even think to look it up.
50+ Languages
Serve global customers natively no translation lag, no accent barriers, no separate regional deployments.
Conversation Analytics
Every call becomes structured data. Identify trends, coach agents, and surface business insights automatically.
Built-in Compliance
TCPA, GDPR, CCPA, and SOC 2 ready. Call recording, redaction, and audit logs out of the box.
Live in Days, Not Months
Connect Your Phone System
Plug into your existing telephony (Twilio, Genesys, Five9, Avaya) via SIP or our native connector no rip-and-replace.
Train on Your Knowledge Base
Upload scripts, FAQs, and CRM data. OneInbox learns your brand voice and call flows in hours.
Go Live & Optimize
Deploy to 100% of traffic or a subset. Monitor real-time dashboards. The AI improves with every call.
Works With the Stack You Already Have
“We went from 45-second average hold times to near-zero. OneInbox handles 64% of our inbound volume autonomously our agents now spend their time on escalations that actually need a human.”
MHMaria HendricksVP of Operations · GlobalConnect BPO