OneInbox | Terms of Use

Last Updated: June 1, 2024

Information Collection and Use

This Agreement is between Vibtree Inc. (Owner of OneInbox AI) and the person (natural or legal) accessing or using the Product. These Terms of Service (“Terms”) are an agreement between Vibtree Inc. (“Vibtree,” “we,” “us” etc.) and you and govern your use of the Site (as hereinafter defined) and all information on or submitted through it. www.oneinbox.ai is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein, including but not limited to Vibtree Inc’s Privacy Policy (the “Privacy Policy”), as amended from time to time.

If you are accessing or using the Product on behalf of your company, you certify that you have the authority to accept this Agreement on behalf of your firm. By signing up, accessing, or using the Product, Customer acknowledges its acceptance of this Agreement and consents to be bound by the terms and conditions of this Agreement.

Do not use the Site if you do not agree to the Terms or if your jurisdiction will not honour them. Persons under the age of 13 are not authorized to use the Site.

Cloud Service

"OneInbox AI" is a Devtool Site that enables you to build a voice AI into your product. Our service includes a versatile API for anyone building an AI for voice interactions, number provisioning, call handling, and a dashboard for customization and integration, such as AI call agents, AI coaching apps, or AI lifelike companions.

Cloud Service Fees

The pricing pages of the Provider offer information on the various parts of the Product and their corresponding plans/prices. Customer will pay Provider costs throughout the Payment Period in accordance with the Product tier chosen at account creation and Customer's usage during each Subscription Period. Provider may alter the price of the product by notifying the customer (by email or notice within the product) at least seven days in advance. The updated price will take effect at the beginning of the following subscription period.

Professional Services

Beyond the standard technical support, OneInbox AI offers customized professional services which include personalized consultations, advanced implementation assistance, optimization strategies, and more, tailored to your specific needs. Please contact us at legal@oneinbox.ai with any questions or requests, and a member of our team will help you choose the services and solutions that will be most suitable to meet your needs.

Key Terms

Customer: The company or person who accesses or uses the Product. Where this Agreement is entered into on behalf of a company, the use of the word "Customer" in the Agreement will mean that company.

Effective Date: The date Customer first accepts this Agreement.

Invoice Period: Monthly

Payment Period: 1 day from date of invoice

Provider: Vibtree Inc. (Owner of OneInbox AI)

Subscription Start Date: Date of Sign Up

Subscription Period: Pay-as-you-go, Invoiced Monthly

Non-Renewal Notice Period: A minimum of 30 days before the current Subscription Period ends.

Claims

Any action, proceeding, or claim alleging that the Customer Content violates, misappropriates, or otherwise infringes upon the intellectual property or other proprietary rights of third parties when used in accordance with the terms of the Agreement; or, on behalf of the provider, any action, proceeding, or claim alleging that the Cloud Service violates, misappropriates, or otherwise infringes upon the intellectual property or other proprietary rights of third parties when used by Customer in accordance with the terms of the Agreement.

Arbitration

In the event the parties are not able to resolve any of these claims/dispute between them arising out of or concerning these Terms and Conditions, or any provisions thereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction.

In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Indemnification

You agree to indemnify, defend and hold harmless Vibtree, its officers, directors, employees, agents and third parties, for any losses, Costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Vibtree reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Vibtree in asserting any available defences.

Attachments and Supplements

Acceptable Use Policy: By accessing or using Vibtree Inc services, you agree to comply with the following terms:

Compliance with Laws: Your use of the service must adhere to all applicable laws and regulations, especially local laws where this service is being accessed in a location outside the USA.
Prohibited Conduct:
1. No unauthorized access or interference with service operations.
2. No security breaches or testing for vulnerabilities.
3. No disruption of service to other users.
4. No distribution of viruses or malicious code.
5. No phishing, spamming, or engaging in illegal or harmful communications.
Privacy Policy

Kindly see our Privacy Policy for an overview of our procedures and guidelines for the collection, use, and retention of personal information. Provide only the personal information of third parties that you are required or permitted to by contract or applicable law. Unless you have given a copy of our privacy policy and any applicable supplemental privacy notice to a third party and have their express approval, you may not submit personal data on their behalf.

Our Intellectual Property Rights

This entire website, that is, the names, logos, trademarks, and service marks (collectively, the "Marks"), as well as any and all related or underlying technology, with the exception of your content, is owned by Vibtree Inc. and its licensors. It may also be covered by applicable copyright or other intellectual property laws and treaties. All rights are reserved, save those expressly granted to you. Without the prior written consent of Vibtree Inc., you are not permitted to make use of any of its trademarks.

Terms of Service:
1. Adhere to the full Terms of Service.
Reporting Abuse:
1. Report any abuse or violations to legal@oneinbox.ai

Violations of this policy may result in termination of service and legal action if necessary.

Security Policy

Provider will use commercially reasonable efforts to secure the Cloud Service from unauthorized access, alteration, or use and other unlawful tampering.

Publicity Rights

In order to identify the Customer as a user of the Product, the Provider may identify Customer and utilize Customer's trademarks and logo on Provider's website and in marketing materials. For the duration of the Agreement, Customer thus grants Provider a non-exclusive, royalty-free license to use this in connection with any marketing, promotion, or advertising of Provider or the Product.

Customer gives permission to Provider to process its Usage Data and Customer Content for the development, training, and improvement of artificial intelligence and machine learning models that are included in Provider's products and services, including third-party components of the Product. However, before being used for these purposes, (a). Usage Data and Customer Content must first be aggregated, and (b). the Provider shall make commercially reasonable measures to de-identify Usage Data and Customer Content using industry standard technologies. Nothing in this section shall lessen or restrict the Provider's obligations under the applicable data protection laws with regard to Personal Data that may be included in Customer Content or Usage Data.

Changes to Terms

Vibtree reserves the right, in its sole discretion, to change the Terms under which www.oneinbox.ai is offered. The most current version of the Terms will supersede all previous versions. Vibtree encourages you to periodically review the Terms to stay informed of our updates.